Shipping policy

Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Mr. Office. We are committed to processing and shipping your order as quickly and accurately as possible. Please review the following Shipping Policy before placing your order.

Shipping Destinations

We currently ship to customers within:

  • Puerto Rico

  • The United States

At this time, we do not offer international shipping outside of these locations unless otherwise stated.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and recognized holidays.

Processing times may be extended during periods of high order volume, holidays, severe weather, or other circumstances beyond our control.

Customers will receive a shipping confirmation email with tracking information once the order has been shipped.

Shipping Methods

Orders are shipped primarily through the United States Postal Service (USPS).

Available shipping services may vary depending on the destination, package size, weight, and the products ordered.

Shipping options and estimated delivery times will be displayed during checkout whenever available.

Local Pickup

Local pickup is available at our retail location:

Mr. Office
72 Calle Comercio
Yauco, PR 00698

Customers selecting Local Pickup will receive an email notification when their order is ready for pickup.

Please wait until you receive this notification before visiting the store.

A valid photo ID and your order confirmation may be required when picking up your order.

Shipping Rates

Shipping charges are calculated during checkout based on:

  • Package weight

  • Package dimensions

  • Shipping destination

  • USPS shipping rates

Any shipping promotions or free shipping offers will be clearly stated on our website when available.

Delivery Estimates

Delivery estimates provided during checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • USPS operations

  • Weather conditions

  • Natural disasters

  • High shipping volumes

  • Holidays

  • Incorrect or incomplete shipping addresses

  • Other events beyond our control

Mr. Office is not responsible for delays once a shipment has been accepted by the shipping carrier.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your USPS tracking number.

Tracking information may take up to 24 hours to become active after the shipment has been accepted by USPS.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately at shopify@mrofficepr.com.

Once an order has been shipped, we may not be able to modify the shipping address.

Additional shipping charges resulting from an incorrect or incomplete address are the responsibility of the customer.

Lost or Delayed Shipments

If your package appears to be delayed or lost in transit, please contact us.

Although we are not responsible for shipping carrier delays or packages after they have been accepted by USPS, we will gladly assist you in working with USPS to help locate your shipment.

Packages that have been marked as Delivered by USPS are considered delivered. Claims involving missing packages after delivery should be reported to USPS and, when appropriate, to local authorities.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at shopify@mrofficepr.com.

Whenever possible, please include:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the shipping box

  • Photographs of the shipping label

This information helps us resolve your claim more quickly.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this occurs, you will receive tracking information for each shipment when available.

Inventory Availability

Because inventory may be shared between our online store and our physical retail location, product availability cannot be guaranteed until your order has been accepted and processed.

If an item becomes unavailable after your order is placed, we will contact you promptly and issue a refund for any unavailable item(s), if applicable.

Title and Risk of Loss

Ownership and risk of loss transfer to the customer when the order is accepted by the shipping carrier.

Shipping Restrictions

Certain oversized, unusually heavy, fragile, or specialty products may require additional shipping charges or may not be eligible for shipment.

If additional shipping charges are required, we will contact you before processing your order.

Returns Related to Shipping

Shipping charges are non-refundable except when:

  • Mr. Office shipped the incorrect item; or

  • The return is the result of our error or a confirmed defective product.

For complete information regarding returns and refunds, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Mr. Office
72 Calle Comercio
Yauco, PR 00698

Email: shopify@mrofficepr.com

Mobile & WhatsApp: (787) 375-3400

Store: (787) 856-1755