Refund policy

Return & Refund Policy

Thank you for shopping with Mr. Office. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • In its original packaging

  • With any original tags (if applicable)

  • Accompanied by the receipt or other proof of purchase

To start a return, please contact us at shopify@mrofficepr.com.

Returns should be sent to:

Mr. Office
Returns Department
72 Calle Comercio
Yauco, PR 00698
United States

If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for all return shipping costs unless the return is the result of our error or a defective product.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at shopify@mrofficepr.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of the item and its packaging whenever possible. This allows us to evaluate the issue quickly and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

We also cannot accept returns on products that have been opened, used, installed, or partially consumed.

Returns may be refused if the item shows signs of use, damage caused by the customer, has missing parts, or is not returned in its original packaging.

Clearance, Vintage, Collectible & New Old Stock (NOS) Items

All clearance, closeout, vintage, collectible, and New Old Stock (NOS) items are sold as FINAL SALE. These items are not eligible for return, exchange, or refund.

The only exception is if Mr. Office ships the incorrect item. If this occurs, please contact us within 7 days of delivery, and we will provide instructions to resolve the issue.

Many vintage and NOS products may exhibit normal signs of age, including shelf wear, discoloration, aging of packaging, price stickers, minor cosmetic imperfections, or other age-related characteristics. These conditions are expected, are reflected in the product listing whenever possible, and do not constitute defects or grounds for a return, exchange, or refund.

If you have questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to receive a replacement item is to return the item you have and, once the return is accepted, place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify, the item must be:

  • In the same condition in which it was received

  • Unworn or unused

  • In its original packaging

  • Accompanied by proof of purchase

Please note: This statutory right does not apply where exceptions permitted under applicable law exist, including certain customized or otherwise exempt products. Nothing in this policy limits your statutory consumer rights where they cannot legally be excluded.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds are typically processed within 5–10 business days to your original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Final sale, clearance, closeout, vintage, collectible, and New Old Stock (NOS) items are not eligible for refunds unless Mr. Office shipped the incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us at shopify@mrofficepr.com.

Lost Packages

We are not responsible for packages lost after delivery has been confirmed by the shipping carrier.

If your package appears to be lost in transit, please contact us. We will gladly assist you in working with the shipping carrier to locate your shipment.

Policy Coverage

This policy applies to orders shipped within Puerto Rico, the United States, and international destinations, unless otherwise required by applicable local law.

Questions?

Our goal is to make every purchase a positive experience. If you have any questions regarding returns or refunds, please contact us—we're happy to help.

Email: shopify@mrofficepr.com